A response to an open letter written to http://craigslist.com

Collaboration does not necessarily lead to better decisions, but Web 2.0 technology does provide tools for improving the decision-making process.

Newspaper circulation is in decline, but if you combine readership between the print and online version of a newspaper you'll find that net readership has increased.

The documentation on the Calais web site isn't quite accurate. Here's what I have discovered while experimenting with the site.

Reuter's Calais is a Web API that automatically generates metadata for news articles by analyzing news stories and automatically extracting important information about what the article is about.

I have been giving a lot of thought lately to the question of how best to educate aspiring journalists in the use of technology. I've begun to outline my thoughts here.

Still not satisfied with my previous post...I need a succinct definition of a wiki that does more than simply denote a particular feature.

With so many content management systems claiming wiki status, what is the true definition of a wiki?

Is Enterprise 2.0 a revolutionary turn of events? Yes it is...around and around we go.

Good journalism is expensive, we are told. I say that some good journalism is expensive, and modern computer technology makes some good journalism quite affordable.

Technology defines what is possible; economics defines what is feasible. News media are confronted with responding to a cataclysmic change in which almost everything that they once did is going to have to change, from how the news is researched and reported to how the news organization pays for itself.

I'm writing another article for Cutter about the changing definition of what a document is. As a consequence, I've been thinking a lot about metaphors and how we use them in computer science and content management. I think it can safely be said that the desktop metaphor first popularized by Apple Computer, and later adopted by Microsoft, made computers more accessible to more people than any other single innovation. Instead of command prompts, directories, files and "rm" commands, the user was confronted with a familiar desktop, fitted out with folders, documents and trashcans.

An opinion poll by Bazaarvoice and Vizu Corporation concludes that 8 out of 10 shoppers put more trust in brands that offer customer reviews. Interesting enough, except that the methodology of the poll raises questions about the validity of the data.

Wake me up when it's over.

Due to Wikipedia's fame, many organizations are implementing wikis based on an encyclopedia-oriented model, as a central repository of company information. Wikipedia may, in fact, be a special case and the Wikipedia model may not migrate well to the environment of the firm.

Wikitext is the markup language used by wikis that allows users to update style information through a web browser without having any special software installed. Users often prefer a WYSIWYG interface, that gives them an experience similar to that of a word processor. Is wikitext dead?

Christian Wagner and Ann Majchrzak write in the Journal of Management Information Systems (Winter 2006-7, Vol. 23, No. 3, pp.17-43)about wikis that have succeeded and wikis that have failed, and offer up ideas about the factors that drive wiki success.